Flat-rate admin support for Rockland County business owners
You're running the business. You shouldn't be running the office too.
Emails, scheduling, invoicing, and the paperwork backlog — handled every week. Flat monthly rate, no long-term contract.
New name, same person — CleartheQueue was formerly Life Aligned Systems. Looking for an old article? Email Hello@ClearTheQueue.com and let me know which one.
New name, same person — CleartheQueue was formerly Life Aligned Systems. Looking for an old article? Email Hello@ClearTheQueue.com and let me know which one.
What I do. And what I don’t.
Stay on top of emails, calls, and texts so nothing sits unread
Schedule appointments, jobs, and meetings
Send invoices, record payments, follow ups
Data entry and digital recordkeeping
Handle new client intake and account questions
Other admin support for the things that don't fit a neat category
I'm one person, based in Rockland County, dedicated to your account every month — doing the six things below so you're not the one doing them after dinner.
If you're an attorney: I never touch legal work — no research, no drafting, no client advice, no case strategy. If it requires your license, it's yours. If it's everything around it, it's mine.
The small but important details.
A signed confidentiality agreement is in place before I see a single client name — yours, or your own agreement if you'd rather use it.
You don't want a promise. You want to know exactly what happens to your information. So here it is:
I work inside the systems you already use. Nothing gets exported, duplicated, or stored outside your existing tools unless you ask me to.
Client and business details are handled the way in-house staff would handle them: accessed only as needed, never shared outside your business, never discussed outside the engagement.
You set the boundaries on what I see and touch. Starting narrow and opening up later is normal, not a red flag.
If any of that raises a follow-up question, that's what the 15-minute call is for.
Hi, I’m Diane.
I’ve spent more than 8 years in administrative and executive support, including the last 4 as a dedicated Executive Assistant to C-suite and partner-level leaders across technology, finance, legal, and sales.
Put simply, I’ve built my career around making sure things don’t fall through the cracks.
Now I do that same work for businesses here in Rockland County. The scale may be different but the job isn’t. An invoice that hasn’t gone out, a callback that’s 2 days old, a new customer waiting for an answer, these are all the same problem: work that needs to get done but keeps getting pushed aside.
I’m one person. Not a call center or an offshore person. If you hire me, you get me: the same person every time, who knows your schedule, your customers, and how you like things done.
I also cap the number of clients I take on at once, so that stays true. It’s not a promise that quietly stops being real once I get busy.
Want the full picture? My LinkedIn profile has my complete work history.
Flat monthly plans. What you see is what you pay.
Stay on top of emails, calls, and texts so nothing sits unread
Schedule appointments, jobs, and meetings
Send invoices, record payments, follow ups
Every plan includes the same full support — the only thing that changes is how much time you need each month.
Data entry and digital recordkeeping
Handle new client intake and account questions
Admin support for the things that don't fit a neat category
Try me first, on the house. Hand me one thing that's been waiting on you: the invoices that haven't been sent, those social media comments that need a reply, the callbacks you owe. I'll have it back to you within 48 business hours. No charge. If it works out, we talk about me doing it every week.
No setup fees, no per-minute charges, no surprise add-ons.
If it’s not working, you’re not stuck.
Month to month, no long-term contract. If you want to stop, give me 30 days' notice and that's it. No exit fee, no explanation needed.
Fifteen minutes. That’s the ask.
Tell me what's piling up. I'll take one thing off the list and have it back within 48 business hours, no charge. If it's a fit, we talk about me doing it every week. If it's not, I'll say so and we'll both have saved time.
Still have a question? Ask it on the 15-minute call — or email Hello@ClearTheQueue.com.
Frequently Asked Questions
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I take over the day-to-day admin you're currently doing yourself: staying on top of emails, calls, and texts, booking appointments and jobs, sending invoices and following up on the unpaid ones, keeping records organized, and handling new customer intake. One person, working remotely, doing the office side so you can run the business.
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Yes! I'm in Rockland and I work countywide, Stony Point to Piermont, Suffern to Nyack. If you're business is based in Rockland, you're in my area.
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Close enough, but that term covers everything from a $9/hour offshore team to someone who edits podcasts. What I do is administrative and executive support — email, scheduling, invoicing, records, customer follow-up — with eight years behind it, including four as an executive assistant to C-suite and partner-level leaders. It's always me. Not an agency, not a call center, not a rotating team.
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No, and it's the most common mix-up, so I'd rather say it early. I'm not an answering service. What I do is make sure voicemails, texts, and emails get returned — the callbacks you'd otherwise make at 9pm get made, and nothing sits unread. If you need someone picking up on the second ring at 2pm Tuesday, an answering service is the right tool, and I'll tell you that on the call.
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No payroll, no benefits, no unemployment insurance, no HR, no desk. You also don't need enough work to justify a whole person — most solo owners don't, which is exactly why they end up doing it themselves. Flat monthly, and you can end it any month.
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No. Solo owners are most of who I work with, because they're the ones with nobody to hand this to. If you're doing your own invoicing after dinner, you're the right size.
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Flat monthly: 20 hours a month for $600, or 40 hours for $1,200. No setup fee, no per-minute charges, no add-ons later. There's no long-term contract — it's month to month, and if you want to stop, all I ask is 30 days' notice so I can fill the spot.
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Exactly what it sounds like. Hand me one thing that's been waiting on you — invoices that haven't gone out, payments that haven't been recorded, callbacks you owe — and I'll have it done within 48 at no charge. You get to see the work before you decide anything. If you'd rather not go further after that, no hard feelings.
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Tell me. If it's fixable, I'd rather fix it than lose you, and I'll ask what specifically isn't landing. If it isn't fixable, give me the 30 days and I'll spend them making sure you're not left mid-task on anything. No exit fee, no explanation needed.
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A signed confidentiality agreement is in place before I see a single customer name — mine, or yours if you'd rather use it. I don't need your passwords; most tools let you add someone with their own login and control what they can see, and I'll walk you through it. Starting me with narrow access and opening up later is normal, not something I'll push back on.